Employee News

Mark Motors Group family,

We want to thank all of you for your continued patience and cooperation during COVID-19. We are a team that sticks together and during these times it is very evident. Thank you for this.
We have a new update, Audi West Ottawa will open service as of Wednesday, April 1st with a reduced staff and schedule. Hours will be Monday to Friday 8am - 3pm.

The following will remain in place:

  •  We will continue to exercise entrance control where we will have a single door for all entry and exit of staff and customers. The door will be located by our service center and it will be kept locked with an employee at the door greeting people.
  • Drive thru service centers will limit amount of cars entering. A staff member will be there to manage.
  • ALL sales departments will remain closed. However, we are open online and can assist by chat, email or take your call. 
  • All open service centers will be on a reduced hours and work force: hours will be Monday to Friday 8am - 3pm
  • Maserati and Alfa Romeo Ottawa will remain closed until further notice. However, we are open online and can assist by chat, email or take your call.
  • The Audi Café at Audi Ottawa will remain closed until further notice
  • The Audi City Ottawa location will remain closed until further notice
  • We will continue to suspend shuttle drives at all of our stores until further notice
  • We have adopted a screening process at each store. we ask for your patience here so that we can ask necessary questions of all customers.
  • Vehicles on display in showrooms will continue to be locked
  • NEW - the service departments will be initiating some changes on how we interact with customers. Communications will come from Managers and GM’s.
  • NEW - we will be starting our Alert Media communication this week. This is a system that will keep you current while you are in office our out office.

As our operations are adapting, we remain positive that we will get through this. We see the passion to get back to normal but we need to be patient.

Stay safe. Stay healthy. And please continue to adapt and support the changes at home and at work and let’s help to narrow the timeline we are in this phase.

Sincerely,
Michael, Liza, Andreas, Vincent

If you have any questions, don't hesitate to email us

BASIC INFO

WHAT IS COVID-19?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it's important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

WHERE CAN I GET TESTED?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.

The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).

WHAT DOES QUARANTINE MEAN?

In response to suspected or confirmed coronavirus exposure, some have been asked to self-quarantine. And while it’s highly recommended that you do, these quarantines are currently voluntary.

Quarantines are for people or groups who don’t have symptoms but were exposed to the sickness. A quarantine keeps them away from others so they don’t unknowingly infect anyone.

HOW DO I AVOID IT?

To prevent infection and to slow transmission of COVID-19, do the following:

  • Wash your hands regularly with soap and water, or clean them with alcohol-based hand rub.
  • Maintain at least 1 metre distance between you and people coughing or sneezing.
  • Avoid touching your face.
  • Cover your mouth and nose when coughing or sneezing.
  • Stay home if you feel unwell.
  • Refrain from smoking and other activities that weaken the lungs.
  • Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people.
EMPLOYEE RESOURCES

If you require financial or other assistance at this time, you can find information below on ways the Federal Government is trying to help you through these tough times.


Employee Assistance Program (EAP):

The effort to address COVID-19 is both extremely important for us all and poses a range of challenges on individuals and families as they respond to the demands of the situation. The situation is stressful for everyone and it is normal to be anxious and worried. We want to remind you that you are not alone.

We encourage those who may be experiencing a mental health crisis to contact the EAP resource by Phone at: 1-877-890-9052.

It is not intended to be a resource for people who require screening for COVID-19 or are experiencing a mental health crisis. If you are experiencing a mental health crisis, please contact 911 immediately or present to your nearest emergency department.

Here is what EAP can help with: 

Heath and Safety Concerns
✓ stress, depression ✓ anxiety ✓ substance abuse ✓concern about another person’s substance abuse ✓ gambling or other addictions ✓ domestic abuse ✓grief and loss ✓ crisis and trauma

Financial and Legal Topics
✓ budgeting, financial worries, and reducing debt ✓ legal matters

Work-Related Issues
✓ work-related problems and job stress ✓ conflict at work ✓ job burnout ✓ workplace change

Relationship and Family Matters
✓ adoption issues ✓ relationship issues ✓ separation and divorce ✓ education issue ✓ child care and parenting issues ✓ elder care/caregiving issues

Well-Being
✓ fitness ✓ nutrition ✓ health

Download the App today: 

MarkMotorsGroup-IconcreationOnline-Access

 

WellCan:

Protect your Well-being and stay updated with Health Canada’s official newsfeed.

WellCan by Morneau Shepell connects Canadian citizens and residents to resources that can help them adapt to stressful situations and proactive public health recommendations to control the spread of COVID-19. Resources are available 24/7 through the app and are updated regularly.

✓ Provides evidenced-based self-directed tools to help Canadians screen mental health symptoms   from anxiety, depression, drug use, and alcohol use.

✓ Has useful toolkits, articles, tips and features that can help people manage changes to their work, health and life as a result of COVID-19 measures, like physical distancing, business closures and more.

✓ Access telehealth services and resources through the Directory.

Download the WellCan app today to get free mental health resources and tools to help maintain good mental, physical, social and financial health during the COVID-19 pandemic.

 


Remember we are in this together.

For any additional questions or support, don't hesitate to contact

Laura

DOING OUR PART

We all have a part to play:

  • If you experience symptoms of the potential virus, you are asked to remain at home and inform your manager and GM immediately at the first signs of feeling ill (coughing and/or sneezing and/or fever). Please contact Ottawa Public Health at 613-580-6744
  • Manager and GM are to inform HR immediately of any case you are aware of that impacts employees.
  • If you see or hear someone who is unwell in the work environment, please approach your manager and we will determine best decision case by case.
  • You must inform your manager of any upcoming personal travel (outside of the country) as of March 12th, onwards to “hot zones”, which are defined as current level 3 risk countries. You can check the status on the Government of Canada website under travel advisories. We will be asking you to get approval from your General Manager and HR before you return to work in these cases.
  • You must disclose and self-quarantine if you have been in contact with anyone confirmed infected or who has recently traveled to a high-risk area as determined by the CDC/WHO in the last 14 days. You may be asked to stay home for 14 days. We will determine the absence details for these on a case by case basis.
  • We are requiring managers and employees at all locations postpone or cancel large group (25 people and up) in-person meetings, with staff and/or vendors until further notice. Decisions on upcoming events will be communicated shortly by your GM.
  • All business travel will be cancelled until further notice
DEALERSHIP INFORMATION

Locations and hours


IT & Security Issues or Conerns? Contact:

Fadi 


Why not take some time to complete any outstanding training or Health and Safety exercises you may have? Visit the DealerPilot site now:

DealerPILOT

FOLLOW US ON FACEBOOK:

Audi Ottawa

Audi West Ottawa

Audi City Ottawa

Mark Motors Porsche

Alfa Romero Ottawa

Maserati Ottawa

Land Rover Hunt Club

Jaguar Hunt Club