Covid-19 Care

Mark Motors Group friends, family and customers,

As you are aware, this week the Ontario Government enhanced public health and workplace safety measures starting January 14^th, at 12:01am and will be in effect for all of Ontario and anticipated to be in place until at least Thursday, February 11, 2021. With that said, here is what you can expect at our stores.

Starting Monday, January 18^th, we will have the following new business hours:

Audi Ottawa and Audi West Ottawa

Monday to Friday Service/Parts department 7am to 3pm

Monday to Friday Sales department 9am to 5pm

Saturday Sales department 10am to 430pm

Audi City will remain closed until further notice

Jaguar Land Rover Hunt Club and Mark Motors Porsche

Monday to Friday Service/Parts department 8am to 3pm

Monday to Friday Sales department 9am to 5pm

Saturday Sales department 10am to 430pm

Alfa Romeo Ottawa and Maserati Ottawa

Monday to Friday Service/Parts department 8am to 3pm

Monday to Friday Sales department 9am to 5pm

Saturday Sales department 10am to 4pm

Please note that we will be operating by appointment only. We can take your call or you can certainly browse and communicate with us on-line. Masks will be mandatory at the appointment.

We will continue the following processes at the stores:

- We will exercise entrance control where we will have a single door for entry and exit. One of our employees will greet you at the door and assist you.

- Locations with drive thru service centers will limit amount of cars entering. A staff member will be there to manage and welcome you

- All sales departments will be open by appointment only or online

- Audi City Ottawa at Lansdowne will remain closed until further notice

- We will continue to follow our capacity limits. Please contact the store to find out more

- We will continue to suspend shuttle drives at all of our stores until further notice

- We have adopted a screening process at each store. We ask for your patience here so that we can ask necessary questions of all customers

- Vehicles on display in showrooms will continue to be locked

- Masks to be worn at the stores at all times

- We will continue to sanitize hands, surfaces, vehicles and common areas

- We will have contactless service and sales process

Please find below a list of contact information at each of the stores if you wish to reach out virtually or by phone. We will be updating our websites and social media platforms with any new or changed information on a regular basis. We encourage you to take a peek or simply browse our sites.

Let’s remain healthy!

Your team at the Mark Motors Group

Amis, famille et clients du Groupe Mark Motors,

Comme vous le savez, cette semaine, le gouvernement de l'Ontario a amélioré les mesures de santé publique et de sécurité au travail à compter du 14 janvier à 00 h 01 et seront en vigueur dans tout l'Ontario et devraient être en place au moins jusqu'au jeudi le 11 février 2021. Cela dit, voici ce à quoi vous pouvez vous attendre dans nos magasins.

Nous aurons des nouvelles heures d'ouverture à compter de lundi le 18 janvier :

Audi Ottawa et Audi West Ottawa
Du lundi au vendredi le département de Service et Pièces de 7 h à 15 h
Du lundi au vendredi le département des ventes de 9h à 17h
Samedi le département des ventes de 10h à 16h30

Audi City restera fermé jusqu'à nouvel ordre

Jaguar Land Rover Hunt Club et Mark Motors Porsche
Du lundi au vendredi département de Service et Pièces de 8h à 15h
Du lundi au vendredi département des ventes de 9h à 17h
Samedi le département des ventes de 10h à 16h30

Alfa Romeo Ottawa et Maserati Ottawa
Du lundi au vendredi département de Service et Pièces de 8h à 15h
Du lundi au vendredi département des ventes de 9h à 17h
Samedi le département des ventes de 10h à 16h

Veuillez noter que nous fonctionnerons uniquement sur rendez-vous. Nous pouvons prendre votre appel ou vous pouvez naviguer et communiquer avec nous en ligne. Les masques seront obligatoires lors du rendez-vous.

Nous poursuivrons les processus suivants dans tous nos magasins :
- Nous exercerons un contrôle d'entrée où nous aurons une seule porte d'entrée et de sortie. Un de nos employés vous accueillera à la porte et vous assistera.
- Les emplacements avec des centres de service au volant limiteront le nombre de voitures entrant. Un membre du personnel sera là pour vous gérer et vous accueillir
- Tous les départements des ventes seront uniquement ouverts sur rendez-vous ou en ligne
- Audi City Ottawa à Lansdowne restera fermé jusqu'à nouvel ordre
- Nous continuerons à suivre nos limites de capacité. Veuillez contacter le magasin pour en savoir plus
- Nous continuerons de suspendre les navettes dans tous nos magasins jusqu'à nouvel ordre
- Nous avons adopté un processus de dépistage dans chaque magasin. Nous demandons votre patience afin que nous puissions poser les questions nécessaires à vous nos clients
- Les véhicules exposés dans les salles d'exposition continueront d'être verrouillés
- Masques à porter en tout temps dans nos magasins
- Nous continuerons de désinfecter les mains, les surfaces, les véhicules et les espaces communs
- Nous aurons un processus de service sans contact au département de service et au département des ventes

Veuillez trouver ci-dessous une liste des coordonnées de chacun des magasins si vous souhaitez joindre virtuellement ou par téléphone. Nous mettrons régulièrement à jour nos sites Web et plateformes de médias sociaux avec toute nouvelle information ou modifiée. Nous vous encourageons à jeter un coup d'œil ou tout simplement parcourir nos sites.

Restons en bonne santé !

Votre équipe au sein du groupe Mark Motors

NEW SERVICE PROCESS

Clients are called 1 to 2 days prior to their appointment to confirm appointments. We have adopted an appointment only and a contactless process for service. If you have any questions regarding this, please contact our service department.

ARRIVAL AT THE DEALERSHIP FOR SERVICE

Upon arrival client with an appointment will be able to park car and can leave key in drop box
We are practicing entrance control which means all doors at the dealership are locked with the exception of our service door or a specified entrance. An employee will be happy to greet you and answer any questions. Please note that we are limiting people in the store.
All customer car door handles, steering wheel, gear shifter and seats are sanitized
Steering wheel, seat and gear shifter covers are then installed
All technicians and staff working on customer cars will wear gloves
Client keys dropped in drop box are received and sanitized then placed into a sealed bag for the advisor
NOTE: some of our stores will drive your vehicle into the service drive thru in order to track vehicles with cameras

UPON COMPLETION OF THE CAR FOR A CUSTOMER WHO DROPPED VEHICLE OFF

Customer contacted by phone or email and explained service completed
Customer provides payment over the phone with confirmation by email or using Mobile pay
Make arrangements for customer to pick up car
Email service work order

The teams are committed to making your visit as easy as possible with the reduced workforce and hours. They are doing everything to ensure we exceed your expectations with the new process. If you have any concerns please contact a manager.

WHAT WE HAVE COMMITTED TO DOING

Increasing the frequency of sanitizing our dealerships, washrooms, toilets, and all common areas. This includes wiping down surfaces, door handles, railings, etc with a hospital-grade disinfectant.
Removed magazines, cups and glasses in common areas
Providing hand sanitizer throughout the dealership while supplies are available.
Internal staff policy to continuously wipe down work surfaces and common spaces
Practicing “social distancing” and “physical distancing” by maintaining safe proximity with other people in the dealership (at least 10feet away)
wash hands regularly with warm water and soap, for at least 20 seconds
We will review and will adjust the way we conduct business as we see fit for the health and safety of our staff and customers
Use a Kleenex / paper towel to cover your mouth when sneezing / coughing, sanitize hands right after
Wear gloves when entering a customer vehicle and sanitize afterward
Employees enter a specific door and are screened before entering

SERVICE DEPARTMENT COMMITMENT

Customer vehicle steering wheel, gear and seat covers installed
Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
Staff member log sheet for interactions
Less than 4 people in lunch room at a given time, keeping 10feet distance in mind

COLLISION CENTRE COMMITMENT

Customer vehicle steering wheel, gear and seat covers installed
Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
Transactions will be made by an employee with permission sent by email from customer
Sublet/contract work done outside of bodyshop in an assigned area
Customer calls bodyshop when they have arrived. Bodyshop employee meets client outside
Collect key in a sealed bag
Staff member log sheet for interactions

PARTS DEPARTMENT COMMITMENT

Transactions will be made by an employee with permission sent by email from customer
Parts deliveries dropped outside
Parts department sanitizes delivery area regularly
Parts department wipes down all boxes before entering store/parts department
Staff member log sheet for interactions
Part order pre-call or email; part orders are pre-invoiced, and credit card information will be collected for transaction
Door bell system in place to limit inside department traffic

TOW-IN'S

Have your car towed to the appropriate store and contact our service team for assistance. (See service contacts below.)

LEASE / FINANCE IS DUE

Please see Sales contacts below.

SALES

We are happy to assist you with the purchase of your new vehicle online or you can book a Sales appointment between Monday – Friday 9am – 6pm and Saturday 10am - 4:30pm.

Upon arrival, please present yourself at the main entrance
You will be asked some screening questions and your temperature will be taken
In absence of high temperature, you will be given a mask and gloves before entering
If you have an appointment, the sales specialist will meet and greet you at the door.
If you do not have an appointment and a sales specialist is not free, we ask that you contact us.
We ask that you stay with the salesperson as they assist you through the sales process and test drive, if requested
Delivery on-site or off-site is available

SALES

Location	Sales contact	Sales hours	Our website
	E-mail us	Open online or By appointment	www.audiottawa.ca
	E-mail us	Open online or By appointment	http://www/audiwestottawa.ca
	E-mail us	Open online	www.audicityottawa.com
	E-mail us	Open online or By appointment	www.alfaromeoottawa.com
	E-mail us	Open online or By appointment	www.maseratiofottawa.com
	E-mail us	Open online or By appointment	www.markmotorsporsche.com
	E-mail us	Open online or By appointment	www.jaguarhuntclub.ca
	E-mail us	Open online or By appointment	www.landroverhuntclub.ca

ROADSIDE ASSISTANCE

	1-800-411-9988
	1-800-363-4869
	1-800-PORSCHE (Option 1: US; Option 2: Canada.)
	1-800-452-4827
	1-800-461-2325
	1-888-371-1802

Covid-19 Care

Please find below a list of the specific safety process we have implemented at our stores.

OUT-OF-DEALER CONTACTS